May 3, 2021
Episode 92 is all about how we can use customer-service concepts in education. Tune in and hear Kevin Patton discuss the importance of being a good listener and empathetic responder. You’ll also hear about new research that shows not all plaques are bad actors when it comes to Alzheimer disease. And finally, find out how to get free almost-daily updates on life science, teaching, and learning!
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The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them. (Ralph Nichols)
7.5 minutes
In teaching A&P, it's not our objective to dive too deeply into pathophysiology. But we do use it as a tool to help students understand and apply concepts of "normal" structure and function. A new discovery about plaque's role in Alzheimer disease—or perhaps what is NOT its role—is a story that at once helps students make clinical applications, lets students know more about the vital functions of glial cells, and gives a glimpse of contemporary scientific discovery.
1.5 minute
A searchable transcript for this episode, as well as the captioned audiogram of this episode, are sponsored by the American Association for Anatomy (AAA) at anatomy.org.
Don't forget—HAPS members get a deep discount on AAA membership!
5.5 minutes
You may (or may not) remember that Nuzzel newsletter I've had going a couple of years. It was an almost-daily curated list of headlines of interest to anatomy and physiology faculty (and, I've discovered, some random non-A&P folks who just like the content). Well, Nuzzel is suddenly shutting down it's newsletter function and so I've switched to Revue by Twitter. Here's how to subscribe (it's free) if you're not already subscribed:
1.5 minute
The Master of Science in Human Anatomy & Physiology Instruction—the MS-HAPI—is a graduate program for A&P teachers, especially for those who already have a graduate/professional degree. A combination of science courses (enough to qualify you to teach at the college level) and courses in contemporary instructional practice, this program helps you be your best in both on-campus and remote teaching. Kevin Patton is a faculty member in this program. Check it out!
14 minutes
No, really. Am I really answering what each student wants to know? Or am I simply reacting to key words or phrases without really listening to the specifics of each student question. This segment asks us to consider using some customer-service (gasp!) techniques to make sure we're not leaving our students alone and frustrated.
1 minute
The Human Anatomy & Physiology Society (HAPS) is a sponsor of this podcast. You can help appreciate their support by clicking the link below and checking out the many resources and benefits found there. Watch for virtual town hall meetings and upcoming regional meetings!
8.5 minutes
Starting with some "power phrases" from a recent article, we explore some words and phrases to use when answering student questions.
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